Welcome to the iWantSeats’ Terms of Use agreement.
The following Terms of Use apply when you view or use the Service via our website located at www.iwantseats.com or www.iwantseats.com.ph
Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.
THE COMPANY
iWantSeats (“Company”) shall serve as an online booking facility for bus operators (“Operator/s”) listed in its website, iwantseats.com (“Website”). The Company’s sole responsibility to the Operator shall be to provide an online medium to facilitate the sale of a bus ticket to a prospective passenger, which will be treated as the Company’s customer (“Customer”), through online booking. The Company shall not be considered an agent of the Operator as a common carrier nor shall it share in the obligations and liabilities of the Operator as a common carrier. The Company shall not be included as a party to the contract of carriage between Operator and Customer. The Company shall provide and maintain an online booking facility to assist a Customer who wants to book a bus ticket online. Its obligations shall be limited to its role as an online booking facility and shall not be liable to the Customer as a common carrier or an agent of the common carrier.
DEFINITIONS
“Company” means iWantSeats (Augmata, Inc.). which shall serve as an online booking facility servicing bus operators. “Operator” means a bus operator or company which shall provide the transportation service to its passengers. “Customer” means a prospective passenger who wishes to book a bus ticket via the online booking facility. “Website” means iwantseats.com where the online booking transaction shall be done. “eTicket Itinerary” means the electronic document confirming the reservation after verifying receipt of payment and containing details of the scheduled trip and personal information of the passenger. “Confirmed Reservation” means a reservation for which full payment has been made and confirmed by the Customer and acknowledged by iWantSeats as supported by a proof of payment and constitutes a completed transaction.
FARES, FEES, AND TAXES
The Company shall reflect the schedule of fares and fees which it warrants as true and correct as of the time of publication. For facilitating the online booking of tickets, the Company shall collect a web service convenience fee of Php30, inclusive of VAT, per passenger. This fee is on top of the regular fare and fees charged by the Operator. The web service convenience fee shall be non-refundable. There may be additional service charges for payment facilities or other services used. Upon confirmation of the booking, an eTicket Itinerary shall be sent the Customer. The Customer shall shoulder any government taxes, charges or insurance surcharge imposed by the Government or terminal operator for use of services or facilities, in addition to fares, fees, and charges imposed by the Company and the Operator. Such government taxes, charges or insurance surcharge may be changed from time to time, even after the confirmation of the booking, but shall still be borne by the Customer before departure.
MANNER OF PAYMENT
The Customer shall pay the reservations made on the Website via over-the-counter and other options provided. Full payment shall be made before the expiration of the reservation period indicated on the booking and confirmation page. Unpaid reservations shall be cancelled automatically by the system. Upon validation of the full payment made by the Customer, the Company shall confirm the reservation. Upon confirmation of payment should the transaction only be deemed as complete and the booking valid. An eTicket Itinerary shall be sent to the contact details provided by the Customer.
REFUND, REBOOKING AND CANCELLATION OF BOOKINGS
The Company may charge 30% of the total amount paid for rebookings, cancellation, or refunds, except when the reason for rebooking, cancellation, or refund is due to iWantSeats or the operator, or depending on the rebooking or refund policy of the operator.
EMBARKATION DEADLINES
The Customer shall be required to check-in at the terminal at the point of departure, 30 (thirty) minutes before the scheduled time of departure. If the Customer fails to show up at the terminal within the given time, the Operator shall have the right to forfeit the reservation and give the Customer’s slot to walk-in customers. The Customer shall be required to present: (1) a printed e-Ticket Itinerary; and (2) a valid ID. The Operator shall not honor any reservation absent any of these documents. In case of violation of these embarkation deadlines, the Customer and the Operator may agree to a refund, rebooking, or forfeiture, subject to the Operator’s rules and regulations.
DENIAL OF LIABILITY
The Company, as an online booking facility, shall not be liable to the Customer for the following: Delays or cancellations of the scheduled trip for whatever cause or reason; Loss of or damages to the Customer’s baggage; Loss, death, damage or injury caused to the Customer; Failure to comply with any warranty or representation; and any other damage or prejudice caused to the Customer by the Operator, its employees, or third persons. The Company shall not be liable to the Customer for any loss or damage resulting from the Customer’s mistake in providing false, fraudulent, or improper information in the booking application, such as contact details, email account, and other relevant information; and in the payment of the booked reservation coursed through payment channels, such as account number, account information, reservation number, and other relevant information.
MODIFICATION OF TERMS AND CONDITIONS
The Company reserves the right to revise the terms and conditions, without notice to or approval of the user. The Customer shall be deemed to have automatically agreed to the modifications upon continued use of the website.
BINDING FORCE OF THE AGREEMENT
By availing of the services of this online booking facility, the Customer shall agree to be bound by the terms and conditions of the Contract of Carriage of the Operator.
DISCLAIMER
The Company does not warrant the completeness, merchantability, or fitness for a particular purpose of any content or product contained in its Website.
REGISTRATION; RULES FOR USER CONDUCT AND USE OF THE SERVICE
Your permission to use the Site is conditioned upon the following use and conduct restrictions:
You agree that you will not under any circumstances:
· access the Service for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Service,
· collect or harvest any personal data of any user of the Site or the Service
· use the Site or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;
· distribute any part or parts of the Site or the Service without our explicit written permission (we grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly-available searchable indices but retain the right to revoke this permission at any time on a general or specific basis);
· use the Service for any unlawful purpose or for the promotion of illegal activities;
· attempt to, or harass, abuse or harm another person or group;
· use another user’s account without permission;
· intentionally allow another user to access your account;
· provide false or inaccurate information when registering an account;
· interfere or attempt to interfere with the proper functioning of the Service;
· make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
· bypass any robot exclusion headers or other measures we take to restrict access to the Service, or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;
· circumvent, disable or otherwise interfere with any security-related features of the Service or features that prevent or restrict use or copying of content, or enforce limitations on use of the Service or the content accessible via the Service; or
· publish or link to malicious content of any sort, including that intended to damage or disrupt another user’s browser or computer.
USER CONSENT TO RECEIVE COMMUNICATIONS IN ELECTRONIC FORM
For contractual purposes, you: (a) consent to receive communications from us in an electronic form via the email address you have submitted; and (b) agree that all Terms of Use, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.
We may also use your email address to send you other messages, including information about the Site or the Service and special offers. You may opt out of such email by changing your account settings, using the “Unsubscribe” link in the message, or by sending an email to info@iwantseats.com.ph
Opting out may prevent you from receiving messages regarding the Site, the Service or special offers.
